| Frees, Inc. is committed to providing our customers with superior results and service. In order to serve you better, we need your feedback. Your comments are invaluable in directing us how to more appropriately address your needs and concerns. Please take a few minutes to complete this brief survey. |
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| Are you a: |
Former customer of Frees, Inc. (i.e., you have not purchased a product from Frees, Inc. in more than one year.)
Current customer of Frees, Inc.
Prospective customer of Frees, Inc.
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| If you are a former or current customer, what product(s) or service(s) did you purchase? |
Dust Control System
Evaporative Cooling
Ventilation
Frees Directed Air Flow System (FDAFS)
Other:
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| How did you hear about Frees, Inc.? |
Colleague/Referral
Advertisement: (If so, which publication?)
Professional Boat Builder
Cast Polymer Connection
Composites Fabrication
Other Publication:
Convention (If so, which one?)
Direct Mail
Other:
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| At the time you decided to contact Frees, Inc. for more information, were you considering other alternatives? |
No
Yes
If yes, which one(s)?
In-house
Other: (Please explain below.)
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| The following are questions about your decisions to purchase ventilation,
dust control, or cooling systems. Please use the following scale of 1
to 5 (5 = Very Important, 3 = Indifferent, 1 = Least Important) to respond
to the questions below. |
| 1) When deciding to purchase, how important is regulatory
compliance to your purchasing decison?
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| 2) When deciding to purchase, how important is the Frees
Performance Guarantee to your purchasing decison?
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| 3) When deciding to purchase, how important is the cost
to your purchasing decison?
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| 4) When deciding to purchase, how important is receiving
superior customer service to your purchasing decison?
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| 5) When deciding to purchase, how important is the
Frees name to your purchasing decison?
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6) When deciding to purchase, what else
do you consider?
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| Using the same scale ("5" = Highest, "1" = Lowest), please rate Frees,
Inc.'s performance based on your experiences with our company: |
1) How would you rate Frees, Inc. on results delivered to your company?
Why?
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2) How would you rate Frees, Inc. on product quality?
Why?
Have our products performed to your expectations over time?
Yes
No (If no, please explain.)
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3) How would you rate Frees, Inc. on customer service?
Why?
Were your questions answered quickly?
Yes
No
Were we courteous?
Yes
No
Were we efficient?
Yes
No
Did our salespeople make themselves available to you?
Yes
No |
| 4) How would you rate Frees, Inc. as a brand?
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5) Would you recommend Frees, Inc. to others?
Yes
No |
6) Please list any other comments for Frees, Inc. here:
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| E-Mail Address (optional):
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